Blimey!

[tinyjo]

I received a water bill saying "This is your final bill for this property" yesterday. Sighing resignedly I realised that they assumed that because Alex was moving in, I was moving out. I would have to deal with the call centre. So imagine my surprise when the phone was answered within 4 rings by someone who was able to helpfully confirm that that's exactly what happened and fix it within 5 minutes! I don't know when I've had a better experience with a call centre. So well done Thames Water.

Comments

[zoo-music-girl.livejournal.com]

Thames Water are in my good books just now too. I somehow overpaid and they sent me a cheque for £95 within days of them receiving my overpayment!

[oxfordslacker.livejournal.com]

Crikey! And there was me fearing a frustrating evening trying to gather bills and call idiots. Of course, I still have a reasonable amount of that to do (NPower, O2) but the less, the better...

[shepline.livejournal.com]

Hey?! Life just doesn't get any better than this does it...?!!! ;)

So, how are you enjoying your new home?

[(Anonymous)]

I've had a three dealings with Thames Water this year. All were based on problems (a leak on our property, unauthorised direct debit payment taken, a leak in the road outside our house) and I was pleasantly surprised by how quickly, efficiently and politely they dealt with them.

-Hg