Blimey!

[tinyjo]

I received a water bill saying "This is your final bill for this property" yesterday. Sighing resignedly I realised that they assumed that because Alex was moving in, I was moving out. I would have to deal with the call centre. So imagine my surprise when the phone was answered within 4 rings by someone who was able to helpfully confirm that that's exactly what happened and fix it within 5 minutes! I don't know when I've had a better experience with a call centre. So well done Thames Water.

Comments

[(Anonymous)]

I've had a three dealings with Thames Water this year. All were based on problems (a leak on our property, unauthorised direct debit payment taken, a leak in the road outside our house) and I was pleasantly surprised by how quickly, efficiently and politely they dealt with them.

-Hg