Good customer service

[tinyjo]

I think it was timscience that reminded me most recently that we should share our experiences of good customer service where we find them and so I will. I rang up Vodafone this morning to ask them about my phone options while in the US next month and spoke to a lovely gentleman who

* Did not try to sell me anything extra
* Answered all of my questions clearly and concisely
* Provided an unlock code for my phone via email so that I can get a US pay as you go card (as that looks like my cheapest option for co-ordinating things with US folk while I'm there)
* Told me the essential bit of info I need to make a note of in case I need to claim for my phone on my insurance, which I didn't know about and therefore don't have noted down anywhere

And was all together eager to help and make my life easier.

Comments

[celestialweasel.livejournal.com]

In my experience Vodafone are completely like any other large company I can think of in terms of how helpful and knowledgeable the people at the other end of the phone are.