Good customer service

I think it was timscience that reminded me most recently that we should share our experiences of good customer service where we find them and so I will. I rang up Vodafone this morning to ask them about my phone options while in the US next month and spoke to a lovely gentleman who

* Did not try to sell me anything extra
* Answered all of my questions clearly and concisely
* Provided an unlock code for my phone via email so that I can get a US pay as you go card (as that looks like my cheapest option for co-ordinating things with US folk while I'm there)
* Told me the essential bit of info I need to make a note of in case I need to claim for my phone on my insurance, which I didn't know about and therefore don't have noted down anywhere

And was all together eager to help and make my life easier.

(no subject)

Even if it wanted it - and it doesn't - the BBC can't choose to make its way in the world by mimicking the exhausting diurnal anger of the Mail ('woe that the 1950s are gone') or the hand-wringing of the Guardian/Independent ('woe that global warming/capitalism is taking us to hell in an organic hand-basket').

From The story is dead on the BBC Editors blog

I love the BBC blogs. They're a place where I can see a different side to the BBC and the people who produce the reportage I'm addicted to - a more personal voice for those people. They're also a really interesting insight into the business of journalism and the choices that are made by the people who set the headlines (literally) and how they think about them. They're also the only place on the BBC where I can imagine the above quote being included - yay for the Editors blog!